Refund and Return Policy

At Lounge Tech, we are committed to ensuring customer satisfaction with every purchase. If you are not completely satisfied with your product, our Refund and Return Policy below will guide you through the steps for returns, exchanges, and refunds.

1. Eligibility for Returns

  • Products are eligible for return within 7 days of the delivery date.
  • To qualify for a return, items must be:
    • In their original condition and unused.
    • In the original packaging, including all accessories, manuals, and documentation.
  • Lounge Tech reserves the right to refuse returns if the product shows signs of use, damage, or is missing parts not due to our error.

2. Non-Returnable Items

Certain items are non-returnable. These include:

  • Items marked as “Final Sale” or “Non-Returnable” on the product page.
  • Gift cards, digital products, and downloadable software.
  • Products that have been customized or personalized.
  • Items that show signs of tampering, misuse, or improper handling.

3. Return Process

To initiate a return:

  • Contact Us within 7 days of receiving your order by emailing info.loungetech@gmail.com or calling us at +92 303 6891050. Please provide your order number and a brief explanation of the return reason.
  • Our team will guide you through the return process, including shipping instructions.
  • Once the item is received and inspected, we will notify you of the approval or rejection of your return request.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, damaged product).
  • It is recommended to use a trackable shipping method, as Lounge Tech cannot be responsible for items lost during return transit.

5. Refunds

  • Approved refunds will be processed within 7-10 business days of receiving and inspecting the returned item.
  • Refunds will be issued to the original payment method used for the purchase. If you paid by cash on delivery, our team will contact you to arrange the refund method.
  • Note that refund processing times may vary depending on your bank or payment provider.

6. Exchanges

  • We offer exchanges for items that are defective or damaged upon arrival. If you receive a faulty product, please contact us within 7 days of delivery.
  • If you would like to exchange an item for a different model or version, you must return the original item (subject to our return eligibility conditions) and place a new order.

7. Damaged or Defective Items

  • If an item arrives damaged or defective, please contact us immediately. We may request photos or additional details to assist with the assessment.
  • Lounge Tech will cover the return shipping costs for damaged or defective items and arrange a replacement or refund as needed.

8. Cancellations

  • Orders may be canceled before they are shipped. Once an item has been shipped, it is subject to our return and refund policy.

9. Contact Us

If you have questions or concerns about our Refund and Return Policy, please don’t hesitate to reach out. Our customer service team is here to assist you!

  • Email: info.loungetech@gmail.com
  • Phone: +92 303 6891050
  • Address: Mohallah Jaman Shah, Jampur, District Rajanpur, Pakistan

Thank you for shopping with Lounge Tech. We are dedicated to providing quality products and ensuring a seamless shopping experience for our customers.